Service and support at IPCO
Service and support at IPCO
Equipment services
Whether your equipment needs spare parts, a retrofit or general troubleshooting, our service teams are ready to help when you need us. We also offer prevention-focused service contracts and can train your staff to get the best out of your equipment.
Far-reaching
80+
Skilled service technicians across 25 countries
Experienced
2,500 pastillators
Installed worldwide by IPCO teams
Valued
2,200 service interactions per year
To support and sustain customer operations
Optimize production by keeping your equipment well maintained and up to date. IPCO offers a range of equipment services – from maintenance inspections to spare parts and retrofits.
If something’s not right, you can call us in to troubleshoot before a small problem becomes a big one. We also offer training for your team.
When you need us, we’ll be there. Our network of skilled IPCO service engineers is equipped with state-of-the-art tools to provide rapid, on-site expertise. They can install, repair, inspect and maintain complex processing equipment.
To complement these local teams, our Global Service team, based where our equipment is manufactured, can offer additional remote monitoring and assistance.
To avoid an unplanned shutdown, we recommend regular inspections by our service engineers. They take a proactive approach and will always optimize your equipment and recommend preventative action if needed. The most economical and hassle-free way to enjoy regular service inspections is to take out one of our tailored service contracts.
IPCO as a partner
IPCO is a pioneer in industrial processing equipment – producing the world’s first steel belt cooler in 1935 and the first Rotoform granulation system in 1980, among others. We have thousands of installations around the world in industries as diverse as sulfur processing, chocolate, and composite panel production. We work constantly to refine and improve our equipment so that IPCO customers can enjoy a competitive edge.
Trained service engineers available around the world
Remote support for back up as needed
Industry-leading services to minimize your downtime
Unmatched expertise in developing, installing and maintaining complex industrial processing equipment
Service contracts
Reduce the risk of unexpected issues and identify problems before they impact on production with a service contract tailored to your needs.
Spare parts and accessories
Our extensive stock of parts and accessories means we’re able to provide the parts –and performance upgrades – you need, when you need them.
Training
The more knowledgeable your people are, the more they will get out of our equipment. That’s why IPCO offers customer training tailored to your needs.
Troubleshooting
Our service teams and specialist belt engineers are on call to provide process consultancy and a rapid response to your production issues.
Upgrades and retrofits
Our vast experience in steel belt systems means we have the skills, tools, and products to support you with upgrades, retrofits and refurbishments.
We believe strongly in collaboration and love to share our knowledge and experience. Fill out the form, and one of our experts will contact you shortly.