Service contracts
Service contracts
Planned servicing and preventative maintenance for your IPCO process systems
IPCO service contracts make it easy to maximize your plant efficiency and performance. Planned service and maintenance means you can identify and resolve potential issues before they affect production.
How IPCO service agreements help you prevent disruptions and boost efficiency
IPCO service contracts for peace of mind
We believe that preventative maintenance is key to getting the most out of your equipment and ensuring optimal production. Don’t wait for a breakdown to happen.
IPCO-accredited service engineers
With thousands of installations at sites around the world (2,500 pastillators globally, for example), we only use fully trained, IPCO service engineers who have a wealth of experience in our equipment and an understanding of our customers’ many process applications. They are supported by specialists in our Global Service team.
Tailored service contracts
We offer various levels of service contract, which can be tailored to your needs. All include an inspection that follows our best practice checklist. We review the results with you and send a service report. Where we advise further action, our service technicians will follow up.
Minimal disruption
For maintenance visits, we will usually change all wear-and-tear parts and any other agreed parts during a scheduled shutdown to minimize disruption.
Trusted expert in industrial maintenance
Far-reaching
80+
Skilled service technicians across 25 countries
Experience
2,200
Annual service interventions to support and sustain customer operations
Experienced
10,000+
Steel belts in operation worldwide
Choose the level that will maximize your uptime
How it works: bronze, silver or gold service levels
Bronze service
Ideal for: businesses with experienced maintenance teams who would like specialist advice about our equipment.
Includes: a thorough inspection of your IPCO equipment and a report on the current condition and operational performance of the system, which highlights recommended maintenance or remedial action to prevent small problems turning into big ones.
Regular inspections
Reports
Recommendations for spare parts
Advice on how to improve your operations
Silver service
Ideal for: businesses who require specialist maintenance and advice about our complex equipment.
Includes: Bronze service plus an agreed number of minor/emergency repairs to help ensure your operations run smoothly (maximum number of hours apply; cost of replacement parts not included).
Regular inspections
Reports
Minor emergency repairs
Recommendations for spare parts
Advice on how to improve your operations
Gold service
Ideal for: businesses using complex production equipment, who lack resources for maintenance and repairs.
Includes: full inspection and support service based around a program of scheduled maintenance on IPCO equipment (2–4 times per year, depending on your needs). Spare parts will be held at your site to maximize the efficiency of service work and remedial repairs, and we’ll work with you to optimize the performance of your system.
Inspection program with frequent visits
Reporting, analysis and follow-up
General maintenance
Repair work
On-site spare parts stock
Advice on how to improve your operations
Why choose an IPCO service contract?
We see our customers as long-term partners, which is why we offer a range of industry-leading inspection and maintenance packages to give you a competitive edge. Our service contracts are based on over a century of experience and an in-depth understanding of the markets we serve.
You stand to gain:
Optimized uptime – through fewer incidents and shorter repair lead times
Improved production quality and throughput – our expert teams can adjust your machines for optimal performance
Increased equipment lifespan – with preventative maintenance, timely repairs and tracking of your equipment health over time
Trusted expertise from trained IPCO service technicians around the world, supported by our Global Service team
Complete service history of your equipment – we record all service interventions of your equipment for future reference
Discounted service costs – service contract holders get a 5% discount compared with buying a standalone service and enjoy up to 2 hours free additional service time per visit
Ease of admin – no need to plan and book site visits, as we schedule them for you at regular agreed intervals
IPCO as a partner
Why service contracts matter
Service contracts are designed to reduce and/or prevent unplanned downtime. With cost-effective regular inspections and preventative maintenance our teams can spot and address potential problems before they impact production to keep production rolling.
Service and support at IPCO
Our full-service portfolio
Belt services
A comprehensive range of support services to ensure that your IPCO steel belt continues to deliver maximum quality and productivity.
Equipment services
From design and installation to service support where and when it’s needed, you can rely on IPCO to help you maximize your uptime.
Special engineering
Take advantage of the expertise of our special engineering team for technical advice, specifications, design calculations, customized engineering projects, and much more.
Spare parts and accessories
Our extensive stock of parts and accessories means we’re able to provide the parts –and performance upgrades – you need, when you need them.
Service contracts
Reduce the risk of unexpected issues and identify problems before they impact on production with a service contract tailored to your needs.
Training
We offer a regular program of training courses designed to give your people the skills and know how to keep your line performing as it should.
Upgrades and retrofits
Our vast experience in steel belt systems means we have the skills, tools, and products to support you with upgrades, retrofits and refurbishments.
Troubleshooting
Our service teams and specialist belt engineers are on call to provide process consultancy and a rapid response to your production issues.
Book a service appointment
Reduce the risk of unplanned downtime – preventive maintenance is a great way to extend the lifetime of your steel belts and equipment. Fill out the form to book an appointment with our local service team.